Made-to-order products
Wibzaloo products are printed or produced specifically for each order. Please review the product description, size chart, color, quantity, design, personalization, and shipping address carefully before completing your purchase.
Order changes and cancellations
Production may begin shortly after an order is placed. If you need to request a change or cancellation, email orders@wibzaloo.com immediately with your order number. We will try to help, but changes or cancellations are not guaranteed once an order has entered production.
If we cannot ship within the time stated at checkout or in your order confirmation, we will provide any notice, cancellation option, or refund required by applicable law.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 14 calendar days after delivery at orders@wibzaloo.com.
Please include:
- Your order number
- The email address used for the order
- A brief description of the problem
- Clear photographs showing the item, the issue, and, when relevant, the shipping label or packaging
After reviewing the claim, Wibzaloo will provide an appropriate remedy, which may be a replacement at no additional charge or a refund to the original payment method. Please do not mail an item to our fulfillment provider or to the return address on the package unless Wibzaloo first gives you written return instructions. For an approved production-error claim, you generally will not be required to return the item.
Size, color, and change-of-mind requests
Because products are made to order, we do not accept returns or provide refunds for:
- Ordering the wrong size, color, design, quantity, or product
- A change of mind or personal preference
- Minor color differences caused by screen settings, fabric, or the printing process
- Normal wear and tear, improper washing, misuse, or damage occurring after delivery
If the item you receive is mislabeled, does not match the ordered variant, or materially differs from the published product description or size chart, contact us under the damaged or incorrect item process above.
Lost, delayed, or undelivered orders
If tracking has not updated for an unusual period or your package appears lost, email orders@wibzaloo.com with your order number. We will review the tracking information and work with the carrier or fulfillment provider as appropriate.
If an order is confirmed lost in transit, Wibzaloo will provide an appropriate replacement or refund. If we are unable to ship an order as promised, customers may cancel and receive a full refund as required by applicable law.
Incorrect addresses, refused packages, and unclaimed shipments
Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address supplied at checkout was incorrect or incomplete, or because the package was refused or left unclaimed, a free replacement or refund may not be available. If reshipment is possible, the customer may be responsible for the cost of producing and shipping a replacement.
Refund processing
Approved refunds are issued promptly to the original payment method unless another method is required by law or agreed to in writing. Your bank, card issuer, or payment provider may need additional time to post the credit to your account.
Shipping charges are refunded when required by law or when the refund results from Wibzaloo’s error. Original shipping charges are otherwise nonrefundable.
Consumer rights
Nothing in this policy limits any warranty, cancellation, refund, chargeback, or other consumer right that cannot legally be waived. Where applicable law gives you greater rights than this policy, applicable law controls.nds and returns.